This Privacy Policy explains how Insom ("Insom," "we," "us," or "our") collects, uses, and protects information when you visit our website, contact us, or use our services. Insom is a marketing and automation agency based in the Atlanta, Georgia metropolitan area serving local service businesses.
By using our website or services, you agree to the practices described in this policy.
1. Information we collect
We collect information you provide directly to us, including:
- Contact and business details — name, business name, email address, phone number, business address, and service area, typically submitted through our forms or during a consultation.
- Project information — details about your business, website, phone setup, and goals that you share so we can scope and deliver work.
- Payment information — processed by our third-party payment provider (Stripe). We do not store your full card number on our systems.
We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, and pages viewed, through standard analytics.
2. How we use your information
- To respond to your inquiries and provide the services you request.
- To set up, deliver, and support the systems we build for you.
- To send you service-related messages, updates, and reports.
- To process payments and manage our business records.
- To improve our website and services.
3. SMS / text messaging & consent
Read this section — it governs text messages.
When you provide your phone number and opt in, you consent to receive text messages from Insom related to your inquiry, project, appointments, and account. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your phone number or your SMS opt-in consent with any third party for their own marketing purposes. Mobile opt-in information is never shared with third parties for marketing. Consent to receive text messages is not a condition of purchasing any service.
Where we build and operate text-messaging systems on behalf of a client business, that client is responsible for obtaining proper consent from its own customers before any messages are sent, as described in our Terms of Service.
4. Cookies and analytics
Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect some site features.
5. How we share information
We do not sell your personal information. We share information only in these limited cases:
- Service providers — trusted vendors that help us operate, such as our CRM/automation platform, payment processor, messaging carriers, scheduling tools, and hosting providers. They may only use your information to perform services for us.
- Legal requirements — when required by law, regulation, legal process, or to protect our rights, safety, or property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
6. Data retention
We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you cancel, you retain ownership of your own business data, phone number, and website as described in our Terms of Service.
7. Security
We take reasonable measures to protect your information. As part of that commitment, we never ask for your account passwords. When we need access to an account you own (such as Google Business Profile, your domain registrar, or a social platform), we request a secure, delegated invite instead. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
- You may request access to, correction of, or deletion of the personal information we hold about you.
- You may opt out of text messages (reply STOP) and marketing emails (use the unsubscribe link) at any time.
- To make a request, contact us using the details below.
9. Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.
10. Third-party links
Our website may link to third-party sites and tools. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when we post the updated version with a new "Last updated" date.
12. Contact us
Questions about this policy or your information? Contact Insom at:
Email: insomhq@gmail.com
Location: Atlanta metropolitan area, Georgia, USA